General Conditions of Use
Our personal data protection policy helps establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, Baby Transfer , we guarantee as a matter of utmost importance the respect of your personal data, as well as the confidentiality of our customers (hereinafter “Your data”).
For complete transparency with you, in order to guarantee you secure use of our Baby Transfer website in all its available versions and related applications (hereinafter the " Baby Transfer Website "), we make available the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, this across all our platforms.
Our policy and we guarantee that all necessary precautions are taken to protect all of your data and against disclosure, loss, or alteration. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the specific management and processing. You will of course be able to access and modify your data at any time, since it will be available in your personal spaces on the Baby Transfer website.
For these purposes, we strive to take all necessary steps to comply with applicable data protection law.
Thus, the undersigned, Transfert bébé, undertakes, through this policy for the protection of your personal data, to respect the essential principles of the general European regulation and French law on the protection of personal data, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the data collected (paragraph 5) and the security measures (paragraph 9).
- WHO ARE YOU ?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of Transfert bébé , if you have placed an order on the site www.transfertbebe.com customer of Transfert bébé if you have created a customer account but have not ordered any products or services, or you have browsed as a visitor on the Transfert bébé site without having created a customer account or placed an order.
- WHO ARE WE ?
Baby Transfer is an LTD , registered under number 2280603038 , represented by Jael Lyse Endale Kwa , as President and CEO and whose head office is located at 1842 chemin de la Riviere, Sainte-clotilde, Quebec, Canada, J0L1W0
Baby Transfer publishes the Baby Transfer Site and implements, as such, various processing of your Data as data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Baby Transfer website using cookies, if you create a customer account on the Transfert bébé website , that you order one of our products or services or agree to be a member of our newsletters (SMS, e-mails).
We use your personal information to streamline your browsing experience on the Baby Transfer website and provide you with a more personalized experience. This allows us to better process your orders, offer payment in installments, prevent fraud, issue necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Baby Transfer Site
In order to allow you to navigate the Baby Transfer site , we process your data with the legal basis for this being your consent.
3.3. Processing your orders
In order to be able to process and handle your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the Transfert bébé site , as well as for the management, deliveries and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for processing this data.
Baby Transfer 's legal obligation is the legal basis for processing, as it relates to product recall management. Your consent or our legitimate interest, as the case may be, is the legal basis for processing for marketing and sales prospecting activities. Your consent is the legal basis for implementing "flash" payment.
3.4. Payment in installments
For orders requiring payment in installments and for certain customers, your data is processed in order to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may share your personal data, including your contact details and order details, with Klarna so that Klarna can assess your eligibility and tailor these options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy .
3.5. Customer reviews
To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the Baby Transfer website We use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fight against fraud
In order to enable payment recovery and combat fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of Transfert bébé , as data controller, are the legal bases for this processing.
3.7. Baby Transfer advertising management operations
Baby Transfer 's advertising operations are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the implementation of our competitions and lotteries or any other operation for promotional purposes except online gambling and games of chance.
The legal bases for the above-mentioned information are the user's consent or the legitimate interest of Baby Transfer
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of Baby Transfer
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
To set up payment in x installments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for the management of business processes or customer experience, or, for customer reviews, with a customer review collection and processing manager.
The advertising agency for Transfert bébé is managed, thanks to your data, by clients of the agency and advertisers.
- DATA RETENTION
The data collected by Baby Transfer are kept only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by Baby Transfer for a certain period of time.
In current archives for prospects, for 3 years from the last contact with the customer (they can therefore be consulted by the Baby Transfer services ). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of storage in the current archives. The same applies to customers.
Regarding banking data, it is archived in the current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving carried out for banking data.
Cookies and their use and timeframe are detailed in paragraph 7 of our policy.
- EXERCISING YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: to do this you must contest the accuracy of your personal data during the required time allowing us to verify the conformity of the latter. Or, in the event that you consider that the use we make of your personal data is unlawful and you request a limitation of their use and not their deletion. We no longer need to use your data for the purposes mentioned in paragraph 3 but your data is still useful for the establishment, exercise or defense of your rights in court, in the event that you decide to exercise your right of opposition during the time required for the verification in order to determine whether the legitimate reasons we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Transfert bébé will still have the option of retaining them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You are entitled to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the event of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the hyperlink “unsubscribe” available in all newsletters, or by navigating directly to the contact page of the Transfert bébé website.
In the event of prospecting by SMS, it is possible to unsubscribe by sending the message "STOP SMS" to 36007, or by browsing the contact page of the Transfert bébé website.
6.5. You have the right to transfer post-mortem prerogatives concerning the retention, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with Transfert bébé to be able to have access to the uses of this data and to allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You are entitled to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the legality of uses made before your withdrawal of consent.
6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (along with your email address, surname, first name, copy of your ID and postal address) to the Transfert bébé data protection delegation by email to contact@transfertbebe.com and/or by post to Transfert bébé , 1842 chemin de la rivière, Sainte-Clotilde, Quebec, Canada.
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you browse a website like the Baby Transfer website , it can then, depending on your choice, insert a text file onto your receiver (computer, phone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows the website like Transfert bébé , during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on Baby Transfer ?
Different types of cookies can be categorized. Some are issued directly by Baby Transfer and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Baby Transfer and its service providers
There are several categories of cookies that may be found on your transmitter when you browse our website:
7.2.1.1. “Essential” Cookies
In order to access our site, "essential" cookies are necessary; they are used, for example, to be able to place an order.
If they were not present, you may experience problems navigating the site and be unable to place an order.
“Essential” cookies also allow Baby Transfer to follow his activity.
They can be inserted into your transmitter by Baby Transfer or by its service providers.
7.2.1.2. “Analytical and Personalization” Cookies
“Analytical and personalization” cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, we will be able to better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. “Advertising” Cookies
Advertising cookies are displayed in advertising spaces on our website. This helps you improve and optimize your browsing experience by displaying offers and advertisements that are relevant to you.
To do this, “advertising” cookies will target your expectations in real time and offer you advertising content adapted to your desires and current interests, through your recent browsing history on other sites.
This helps us avoid presenting you with advertising content that is of no interest to you. At the same time, Baby Transfer prefers to present its offers and advertisements to users who will be interested in them.
The advertising content offered may contain cookies issued by Transfert bébé or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policies for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the “share” or “like” buttons which come from social networks.
These social networks can then use these buttons to identify you even if you did not use them while browsing the site. They can do this if, during your last browsing on the site, you were simultaneously logged in or active on your social network. We have no control over the uses they employ, nor over the data they hold.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able to, through these policies, manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.).
They can therefore, with these cookies and during the prescribed period of validity of these, offer advertisements in places made available for third-party advertisements, count the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums owed to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser contains many options that you can adjust to your preferences. This allows you to choose whether or not to accept cookies from your browser.
However, if you choose to accept the recording of these cookies on your transmitter, then, when you visit sites or content with cookies present, these will be automatically recorded on your transmitter.
Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before they are potentially saved, or refuse each time this cookie is saved on your issuer.
However, it is important to emphasize that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as when placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your issuer or delete those already saved, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to save or have access to the cookies which are used for their functioning.
7.3.1. How to choose your options according to your browser?
Depending on your browser, you have different options and choices available. To learn more, you can consult your browser's help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment on the level of compliance.
In this case, we take the necessary steps to ensure that this data sharing is carried out in compliance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The Data Protection Delegation can, upon request, provide you with further information about the transfer of data.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.
Additionally, we are compliant with the Payment Card Industry Security Standard PCI DSS, which demonstrates our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and implement automated customer identification and "payment in 4 installments." The foundations of this operation are related to the analysis of various variables regarding the type of products, services ordered, or customer profile.
If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention although the decisions are automated, you will thus be able to give your opinion and/or oppose the automatic decision.
- POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary in order to always comply with the regulations applicable to the protection of your data (every three (3) years at least).
All rights reserved – July 1, 2022